Dabbawala

A Dabbawala (or Dabbawalla or Dabbawallah ) is a deliverer, the lunch (ind - eng. Tiffin ) brings the office workers in Mumbai and other Indian cities from their home or a Dabba kitchen to the workplace. The transport is done in special multi-part boxes, the Dabbas, in English tiffin tins, often shortened to simply as tiffin.

Logistics

Noteworthy is the transportation system of the dabbawalas, because it exists only in Mumbai and is based on a unique interpersonal logistics. The dabbawalas are organized into collectives. The food boxes are coded with colors, letters and numbers, so that on the way from sender to receiver is a very high delivery accuracy in spite of multiple handovers. Every day are currently being delivered 175000-200000 Food and returned the empty containers back, with an upward trend ( growth rates of 5-10% per year). Recent studies have revealed an error rate of only a misdelivery among 16,000,000 deliveries. With this peculiar, small-scale and thus successful logistics Dabbawala also attracted the interest of economists. Thus, the transport system of the dabbawalas meets the Six Sigma quality criteria.

To be Dabbawala is a respected, relatively well-paid profession. Approximately 5,000 Dabbawala there in Mumbai. They are represented by the NMTBSCT, the Nutan Mumbai Tiffin Box Suppliers Charity Trust.

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