Enhanced Telecom Operations Map

The enhanced Telecom Operations Map ( eTOM ) is a framework for business processes of companies in the telecommunications and IT services, which is published by the TeleManagement Forum.

The eTOM approach based on the fact that telecommunications and IT companies often need to exchange data, to provide a process chain to a final customer a performance. In order to provide a good quality service as possible, all parties involved must have the same ideas of quality in relation to the properties of the promised performance. Therefore, a prerequisite is the transparency of the business processes of the involved enterprise. The easiest way to achieve this is if these companies align their processes to standards, and those standards tries to pretend the eTOM. This does not mean that such a company must implement all eTOM processes in their entirety: the eTOM is understood as an offer for the benefit of all involved.

There are other process frameworks, such as ITIL. In contrast to ITIL, the focus is not on the service-oriented provision of IT services and the associated processes, but on the provision of transparent services across multiple enterprise. ITIL processes can be mapped also within eTOM. Some ITIL processes are intricate and precise in scope than their counterparts in eTOM. eTOM and ITIL are not contradictory, but complementary: There is a company open to use the ITIL definitions if they are to provide supporting.

In contrast to ITIL, the only defined processes, eTOM also has a data model to every detail process. This allows companies to make their application landscape so that the data objects between applications used are easily interchangeable. The data model concept called Shared Information & Data Model ( SID).

A draft of the TeleManagement Forum called New Generation Operations Systems and Software ( NGOSS ) provides guidelines and specifications together for a service-oriented architecture.

• ETOM is a "multipart ITU- T Recommendation " ( M.3050 )