SAP Solution Manager

The SAP Solution Manager is a free collection of tools, content and services offered by SAP AG to support the launch and subsequent operation of their enterprise applications.

SAP Solution Manager:

  • Tools: they support the end user in the care of solutions, for example in the management of changes to the central monitoring or service desk.
  • Content: they contain examples or of good solutions and methods of presentation for the company. For example: roadmaps for implementation and upgrade projects, templates for the flow of business, or description of the approach to tasks of the IT organization.
  • Services: will be offered by SAP Solution Manager, a lot of services. For example, Service Business Process Management smooth running of a critical business process safely.

Overview

The software is free of license costs for SAP customers in most cases, but requires an external consulting expenses for the installation and implementation. Using these tools, project information, monitoring data, problems, events, and changes are managed. In addition, the Solution Manager serves as a gateway in the customer infrastructure ( particularly in the SAP NetWeaver ) so that the support desk of SAP AG can exchange tickets and other data with the customer infrastructure. These tools are integrated into the existing in most customer's SAP infrastructure.

The functions of the toolkit can mainly be assigned at the end user the software life cycle phases (ITIL Application Management LifeCyle Standard) implementation and operation of SAP software products.

Implementation support

For this purpose, the Solution Manager offers to pre-defined roadmaps for different project types. These mainly include a milestone schedule (typically project preparation, business blue print, realization, final papers with go-live and after- Life Support ), which can be customized for different implementation projects. In addition, documentation features for requirements, specifications and test cases as well as support for the creation of end-user training for customized business processes exist.

Operational support

For flanking the functional operation of the SAP software in the SAP Solution Manager provides end users of the monitoring and management functions at the infrastructure level. For this purpose, the Solution Manager offers two drill-down options:

  • System monitoring via the individual infrastructure components ( such as SAP systems ), or
  • Business Process Monitoring with the individual business process steps as entry points.

For both options, the same monitoring objects are used (eg ALE connections or batch processing ).

Further support of the operation carried out by a management of technical amendments. Such feature requests fall during operation with SAP end users constantly, because the environment of a standard software like SAP is constantly changing and evolving. This must, of course, in a continuous tailoring of SAP applications by the end-user IT departments to knock down and is preferably done by Tabellenparametrisierung (in the SAP jargon " customizing" called ) but also through extensive ABAP developments in the customer namespace. The management of these amendments also change requests mentioned is customizable through a fixed pre-defined within narrow limits in the Solution Manager, IT workflow possible. This workflow has an interface for software distribution via the SAP Change and Transport Management System ( TMS SAP ), which supports simple SAP system environments a distribution of Taylorings in the test and production rooms.

In addition, the Solution Manager facilitates ordering of partially standardized SAP services such as remote diagnostics or on-site consultation.

Technical information

The SAP Solution Manager is available on all released by SAP platforms (operating systems and databases) as a dual-stack installation.

It is based on the SAP NetWeaver Application Server ABAP and JAVA.

Utility software Technology roadmap Integrated Authority File
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