Speech

As the interview verbal communication between people is generally referred to. Subtypes of the call, for example:

• The dialogue in its various forms the time-limited within a monologue Entertainment

Even if the word is derived from talk the talk, so acoustically -verbal utterances are no mandatory requirements for the definition. As an example, this can be written exchange via e-mail or similar mainly text-based services lead.

A conventional correspondence, an SMS or a chat are thus written correspondences of the conversation. Are historical reasons, in response letters are usually not the original text passages repeated or cited, a reaction by the respondents, on the grounds that the recipient indeed knew very well what he had originally quoted. However, this is likely due to other reasons:

• The statements would need to be quoted again ( time consuming ) are written off.
• There were rather few conducted simultaneously correspondence, the memory of the individual statements was therefore not affected by others.

This procedure has been changed by technical feasibility especially in electronically assisted written conversations, such as in emails. Here it is considered conducive to conversation and polite that one with answers or thoughts continuations of the previous line of thought (usually not complete, but only in parts ) quotes.

During a conversation, it is the role of the speaker and the role of the receiver, wherein the rollers are changed. The role change is effected by internal or external rules of conversation.

A conversation has a specific sequence. It consists of an initial phase of the call center, and the final stage.

Within these phases alternate different smaller discussion structures from each other, such as dialogue, monologue, chatting, speaking, listening, and others. At the interview exercise all involved.

Initial phase

The opening conversation takes place in different ways. In any case, initially there will be a contact. A normal conversation can be initiated by eye contact, for example, a telephone call by the adoption of the incoming signal, a formal interview by an appropriate conversation organization, invitation.

In formal meetings a determination of the conversation leads, such as by choice, the determination of a minute-taker takes place, as appropriate, measures which should influence the discussion atmosphere favorable as the offer of coffee or tea. In addition, the failure to reach agreement on a topic of conversation.

In the beginning phase, a show or the social relations of the parties to the call and it is the basic mood of the conversation set. The duration of the opening phase is different and may shrink up to the brief exchange of greeting phrases. The initial phase has an important function and is used for basic conversation organization and of the establishment or construction of willingness to talk to the caller.

The offering of drinks and the atmosphere relaxed by the fact that the offeror (usually the host ) thus expresses that have the needs of the other person a room here. In the acceptance of this offer no mistakes can be made. The rejection of such an offer will be considered depending on the value of hospitality as rude. The adoption of beverages allows all parties to sort out their thoughts and prepare for the interview situation. Therefore, it makes sense for companies to support such rituals.

This mutual interaction first opened the conversation and sets the dialogue.

Call center

The call center is the actual topic. It gets down to business. The call center is thematically oriented, the conversation organization depends on the type of conversation and the subject. It can be carried by a moderator or by informal transfer of the right to speak from one to another. These serve appropriate phrases or eye contact, pauses and the like.

This can lead to misunderstandings, for example, if the speaker makes a short break and a previous listener takes the floor, or when two simultaneously begin to speak. There are repair mechanisms. So you can withdraw from the call request, or a leader in formal talks take the appropriate decisions.

In the case of heated discussions ( dispute ) is the conversation partly problematic.

The issue can be fixed from the outset, for example, in an official meeting or sales call, or it can develop according to the situation. Especially in the second case, several issues can develop spontaneously and alternate.

The question of the topics steering plays an important role. Themes steering can be a prompt or question to be used (also a side question ).

It is important that it fits the subject in the course of conversation, this would cause problems with other participants and the conversation thread may break off.

Termination phase

If the actual topics of conversation are completed, a completion phase. There is a termination offer. This can be done explicitly (invitation to come to the end rings ) or through informal actions, for example, looks at the clock, packing the pens or the like. It is determined whether the subject was treated enough or whether there are still open questions, more calls can be arranged, and there is an emotional and formal conclusion of the call.

There are in any language and conversational setting appropriate rites, such as the exchange of greetings and the hands of the rich.

However, the call can also be resumed when the termination offer is rejected.

Call control

Since several people participate in a conversation, it is necessary to synchronize the acquisition of roles because otherwise everyone would speak through each other or caller not to speak. In formal conversations serves as the word message (for example, by show of hands ), optionally a speech time limit, or in extravagant or off-topic comments an indication by the moderator. (see → Moderator (occupation) )

The basic rule is that the speaker has the right to speak until he is finished with his thoughts. Then another spoke. Who is that, results from the conversation history and is normally determined easily and without hassle.

In a smaller group a formal design of the conversation history is often not necessary. The control is effected by passing the word, sometimes by acquisition (Intermediate speaking). During the conversation, there are often attention sign or signs of approval or disapproval, but - at least for non-formal conversations - will not be counted as "in-between speaking" ( nodding, shaking the head, short utterances like " yes ", " hmm ... ", " Oh No! " and others).

In conversations on the phone such remarks are necessary as a sign of attention to show your partner that the traffic channel is still open. But even in normal conversations, they are often helpful and serve to maintain social dialogue relationship.

The intention to end the speech and the delivery of the word to someone else is signaled by speaking normally. These phrases can be: " What do you say to that?", "I come now to the conclusion ...", or the speaker may simply stop talking. But this can easily be confused with a short break to catch your breath or thoughts Grasp. If the speaker does not agree with the call pickup by another interlocutor, he tried to " fix" the situation, for example, with phrases like, "Let me say please " or "I 'm not done yet ."

Then he, the one speaking now give the floor again, or try to keep them.

Pairing

Often talking contributions occur in pairs. A question expects a response, a compliment a response to the compliment, a greeting an equivalent greeting, a proposal awaits its acceptance or rejection. Usually the caller respond appropriately to such expressions. The easy Ignore often considered impolite. Sometimes, for example, in a proposal that the party does not want to accept directly, but also can not refuse without complications, he evades or make counter-proposals. Such reactions are common especially in diplomacy.