Business Process Outsourcing

Business Process Outsourcing ( BPO) is a special form of outsourcing and refers to the outsourcing of entire business processes. BPO therefore differs from other forms of outsourcing is that not a part of the organizational structure (ie an organizational unit / department) but part of the process organization is outsourced. In general, the outsourced business process and the underlying IT system. It is also the term Knowledge Process Outsourcing ( KPO ) are used.

Objectives of BPO

The outsourcing company secretes primarily support processes that are not competitive differentiating, and can concentrate the outsourcing on its core business ( core processes ). Successful BPO can increase efficiency and thus contribute to business success. At the same time, the process by outsourcing operational risks are transferred to the BPO service providers. In this way, companies are able to act strategically in a position without being burdened operationally, and thus be leaner and more transparent. The outsourced support processes are the core business for the BPO service providers. The provider can be reached by standardizing their core processes an efficient cost optimization with a low error rate. Through optimal utilization of their own systems and processes arise economies of scale, which are cost advantages for service again. For outsourcing companies and service providers to allow such a win- win situation.

Examples of BPO

Business Process Outsourcing is mainly in the following areas:

  • Finance and Accounting / Accounting
  • HR / HR / bAV
  • Procurement
  • Logistics
  • Customer Care (call center)
  • DC operations ( data center )
  • Banks ( settlement of payment, credit and securities transactions )

The BPO market

The BPO market is the fastest growing of the total market for information and telecommunications technology. The IT analyst Gartner dope the global BPO market in 2009 to $ 172 billion at a CAGR ( Compound Annual Growth Rate Sheet; annual growth rate) of 9.1 % over the period. Among the main countries, are outsourced in the processes, including India and the Philippines.

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