Business triage

( Sort by the French verb " trier " =, German and sifting, classification ) Triage first describes a general concept of " sorting according to urgency ." Particularly well known is the triage in the field of medicine ( the dividing of people injured in a disaster according to the severity of their injuries).

In addition, the selection process concept has also occasionally held in the Business Administration catchment, especially in business computer science.

The triage is closely linked to the development of the demand management ( demand management), which is originally applied in the medical field, to different areas.

In the economic sense one thinks about the segmentation of customer requirements and external requirements or determining the process variant that is most appropriate in a given situation to solve the problem.

The triage concept aims to optimize and accelerate business processes by assigning particular requirement classes to further specialized business processes. It can thus be distinguished, for example, in the credit application processing in a bank between simple, average and difficult cases. For each of these classes exist after the triage concept is a specialized variant of the business process " Loan Processing ". Thus, the unnecessary requesting resources is avoided and accelerates the business process.

A continuation of the triage represents the so-called Eisenhower Principle