Critical success factor

A critical success factor ( KEF) is a property of an organization that allows for sufficiently good values ​​to achieve the objectives of the organization, such as profit maximization, communication, quality, cost leadership, etc.

The method of critical success factors (CSFs ) is based on an investigation of information needs skirt.

This gives the critical success factors by determining with the top management of a company, which is crucial for the success of the enterprise. Based on the KEF can then, for example, projects are placed or prioritize which are the company's objectives conducive.

Critical success factors are related to a limited number of workspaces. Good results in these areas are crucial for an individual, a department or an organization in order to successfully compete.

The KEF are traditionally collected from the four areas of service, communication, human resources and positioning. Exemplary KEF in communications could be Internal Communication, Inter-organizational communication and user training.

The evaluation of each KEF takes place by means of questionnaires of experts and / or employees. It must be valued Priority P ( K), power L (K ) and total success E ( K). The scale goes from P ( K) = 1 irrelevant to P ( K) = 7 very crucial and L ( K) = 1 very poor to L (K ) = 7 excellent. The cumulative values ​​express whether the CSFs are adequately supported.

The success of E ( K ) of a KEF is calculated with the formula, whereby it is shown that E ( K) is the greater, the higher priority and performance were evaluated.

The formula shows the success of participants t guarantee success.

Yields the power difference between priority and performance. Thus, showing the order of about improving KEF. D (K ) is calculated between -6 and 6. For negative values, a decrease in the use of resources is recommended, in case of positive vice versa.

The procedure for KEF analysis consists of seven typical points:

1 Identify the KEF

KEF should consider all characteristics of the information infrastructure that are important to the company's success. This should be specified in the corporate jargon.

Second definition of the survey participants

The participants should, if possible, all users, or be a representative sample, which come into contact with the KEF. Participants can also be grouped by discipline yet.

Third formulation of the questionnaire

4 implementation of data collection

5 Evaluation and presentation of the survey data

The evaluation is performed according to the presented formulas. The success factors should be classified by priority and power depending on the participant groups and sorted according to the urgency of the power difference.

6 Interpretation of the results

7 Presentation

At the presentation, particularly the representation is in biaxial portfolio.

Examples

With the introduction of an IT project critical success factors can be:

  • Professional Project Management
  • Early detection of risks
  • Adequate planning before implementation
  • Further, project-specific factors

In a retail operation as:

  • Location of the retail outlet (eg, in a pedestrian street or shopping mall )
  • Range for medium to high demands
  • With our sales staff

For a new site introduced a market discounter:

  • Good transport links
  • Ample parking
  • Plenty of great sales space for the range
  • Large catchment area

For a DIY chain:

  • Sufficient range
  • Current offer of "bargain"
  • Intensive advertising, possible at each site once a week in the local newspaper

Swell

  • Planning and organization
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