DB Bahn

DB Bahn is in December 2007, in addition to DB Schenker DB and networks, one of the three brands of Deutsche Bahn AG and includes all mobility services in the DB group.

Business

The passenger transport division is divided into three business since 2010:

• DB Bahn Long-Distance
• DB Bahn Regional
• DB Arriva

In 2005, created the business unit DB Urban Transport ( bus ) was reintegrated into the Regional Business Unit.

In 2005, the railways transported over long distances 118.7 million passengers a total of 33,641 million kilometers. The majority of this performance rendered the DB long-distance AG with national and cross-border long-distance lines. DB AutoZug GmbH and the City Night Line CNL AG operate car and night trains.

In transport, the railway carried 2005 more than 1.1 billion travelers, 33 809 million passenger kilometers were covered. The passengers contributed to 32 percent of sales in the fiscal field regions, about 67 percent of the funds came from the provinces, which are responsible for the transport after the regionalization law. The following subsidiaries of DB AG in this sector, sorted by revenue, active: DB Regio AG, DB Regio NRW GmbH, DB ZugBus Regional Alb -Bodensee GmbH and DB Regio network traffic GmbH.

The former Urban Transport business unit was responsible for the S-Bahn in Berlin and Hamburg as well as numerous bus companies, see DB city traffic. Together, the company promoted in 2005, 524.4 million travelers a total of 5.104 million kilometers.

On 1 January 2011 the business Regional and Urban Transport were combined in the joint field of business regions. As part of the Arriva takeover, the German railway concentrated so that the national passenger at regional and international passenger transport activities at DB Bahn Arriva.

The Intercity Express is the flagship of the web. With up to 330 km / h, the express train connecting the major towns. He yielded in 2006 about 29 percent of passenger traffic. Intercity and international circulating € City, the towns most at every hour. Together, these types of trains provide about 14 percent of the traffic performance. Another three percent are additional long-distance transport products, such as on car trains or night trains. Inter Regio - Express, Regional-Express, Regional Bahn and S -Bahn are the important traits in local and city traffic, which has a traffic volume share of 54 percent. Various angedachte stretching the Transrapid maglev, last of the Transrapid Munich, failed due to lack of profitability. A new product will be in 2020 with the Rhine -Ruhr Express ( RRX ).

The 236 runs regularly propelled intercity express trains in four different variants are the most important part of the long-distance fleet. For the regional and urban transport, the train has almost 500 electric multiple units of the 481 series in the Berlin S-Bahn and again about twice as many trains in the mutually similar series 420, 422, 423, 424, 425 and 426, 430, 440 and 442, which operate as S-, regional trains and Regional Express. Most commonly available is the 143 series with about 400 electric locomotives, but these are more and more replaced by other series. In addition to these very often occurring features the web has many more series. Remarkable are the many DMUs, such as the 628 series, which have away from the big cities of the locomotive-hauled passenger trains replaced partially complete. Since railcars are smaller and therefore more flexible than heavy trains with diesel locomotives, took place in the years 1996 to 2005, such a conversion.

Customers and service

Jörg Nießing notes as a result of empirical analysis shows that the travel price, convenience over the car and punctuality have central influence on the solidarity of the long-distance customers with the company. Jesko Perrey examined, on which customer groups the marketing of the web should be aligned in the long-distance transport. 51% of long-distance customers are therefore sensitive to price, 31 % are travel time minimizers and 18% are more user -oriented.

The web represents less satisfied than all other industries, the result of the study presented in 2006 Kundenmonitor Germany their customers. Also, the Traffic Club Germany sees many weaknesses. In one study, but it shows that the web is better than its reputation. The scientists also agrees with the traffic and train friend Heiner Monheim, where he especially extols the active service time in the web.

Fares

For spontaneous trips, the train offers the normal price, after buying a rail card discounts will be applied to the. Also can be combined with the savings offer money saving, but where you have time to book a selected train for the outward and return journey. In addition, there are several other offers for families, riders, groups, commuter or transport clients and various special offers. However, other rates apply for local trains in transport associations.

The height of the normal price depends on connection, type of train and class of travel. This makes it possible to train, prices adjust to the competition on a route. For example, if the sheet is relatively rapid compared to the car, the fares are also relatively higher. With the savings quota prices, the web is trying to bring more travelers to rail in terms of yield management during off peak times.

After an investigation, the rail prices of uninformed be overestimated: travelers of various transport estimated the price of the relation Munich -Hamburg to 140 percent of the real price, with shorter distances even more.

When acting in DB travel centers showed an investigation of the Stiftung Warentest that customers often did not get taught the best price. Too often expensive ICEs were preferred, even if cheaper ICs or regional trains hardly longer needed for the particular route. The best track riders get displayed on the website of DB convenient connections, the test of 2010.

Punctuality

Stiftung Warentest evaluated between September 23rd and October 31, 2007 (without strike days ), the arrival times of 94 136 trains at their terminal stations in ten major cities, 6-24 clock from. According to this survey, 46 percent were from 23,261 long-distance trains later than one minute 16 percent two to three minutes, ten percent four to five, 12 percent of six to ten, eight percent eleven to 20, three percent of 21 to 30 and four percent more than 30 late minutes. From 70 875 examined regional trains 56 percent in railway terminal were delayed than one minute, 20 percent had two or three minutes late, ten percent four to five minutes, nine percent six to ten minutes, four percent eleven to 20 minutes and one percent each between 21 and 30 or more than 30 minutes late. The German railway rejected the outcome of the survey and spoke of a total punctuality in the passenger of " well over 90 percent " in 2007, without mentioning concrete numbers.

The punctuality of the years 1996 to 2003 was by train information from 86.2 to 92.2 percent. The journalist Erich Preuss sees foreign influences and undisciplined railroad workers the most important causes of delays. If a train once too late, so it was often difficult due to lack of capacity to come back in the schedule. Thus, delays are spread all over the net, the web changed in December 2003, their waiting period requirement, after which hardly wait for connecting trains. Punctuality improved so, however, travelers reach their connecting trains rare.

As of 2008, the railway also changed its strategy the network for fast connections as far as possible to exhaust. Until then, the travel times were always shorter. However, the optimization on pace meant that accumulating delays could not be collected. Especially in long-distance transport has seen increasing delays. In the following years the web has the connections slowed by weather conditions, construction work or other to buffer to reduce delays again. Between Hamburg and Berlin, the scheduled travel time increased as, for example, between 2009 and 2012 at six minutes. Even the Ruhr area can be reached from North Germany six minutes later.

Compensation for delays in passenger

On October 1, 2004, a new regime for compensation for delays of long-distance trains were introduced. Here, 20 percent of the fare one-way ticket will be refunded as a voucher for path -related delays of 60 minutes; in the ICE - Sprinter starts at 30 minutes. Owner of the rail card 100, an international ticket and season tickets will receive a lump-sum compensation. Inter alia, those rules Consumer associations are criticized, such as ProBahn.

The German Bundestag has changed with validity from 29 July 2009, the railway transportation regulations to the effect that passengers are provided with a right in the passenger to use even a more expensive train at high delay their train (§ 17). However, the train is allowed to do in the case of " significantly reduced " to tickets refuse (§ 5). At the same time the German Bundestag emphasized the hitherto laid down in Regulation liability claim in case of delays in long-distance traffic.

Mobility from door to door

In order to offer travel chain from door to door, on the journey from station to station beyond, and additional services were added to the product portfolio. These include, inter alia, the rental of bicycles (Call a Bike) and cars ( car sharing ).

Seat

The Board passenger transport has in common with DB Highway, DB Regio and DB Sales, based in the Stephenson Road 1 in district of Frankfurt Gallus. This building, completed in 1993 served until 2000 as the headquarters of the DB AG.