Ex gratia

Goodwill generally referred to a concession contract between partners according to contract, and thus a waiver. Specifically, it includes the granting of repair and service of traded goods on a voluntary basis after the legal or individual contractual warranty obligations.

It represents in the economy, a measure for customer loyalty: even without a commitment it sees the grace - granter would be helpful to satisfy its customers in a problem case to keep him as a customer and to make more business with him in the future.

The legal obligation occurs, for example engine failure of a car in the 25th month after purchase, so has gone out to repair the fault for this month. To avoid irritation to the customer, the car dealer will often regulate accommodating this damage in cooperation with the manufacturer. The regulation is made may not be in the same range as the obligatory damage repair within the warranty period.

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