Information technology management

Information Technology Management (in short: IT Management ) deals with the management of IT. IT is for IT management to be understood in a broader sense, that is in addition to the information technology to the IT also includes the related with the creation and use of information technology aspects, such as the objectives, the tasks and task support.

Definitions of IT management

The initial term explanation is very general and also actually exist concrete definitions for IT management:

For 1 ) The definition is very grippy at first glance. However, they postulated that IT management takes place in companies and other organizations from borders so unnecessary. It is called a finite list of objectives of IT management, but there are also other objectives, such as, for some organizations, the safety, the most important goal. IT management is concerned not only with the " exploration and understanding ," but also with the concrete implementation in organizations. Partly this is even aware of - in favor of a simple implementation - at your own insights waived (keyword: best practice).

Ad 2 ) The second definition also starts from a company and it begs the question, what is a " value added ". Again, not all areas of IT management are taken into account, for example, it may not be about cost minimization in a nuclear power plant in IT management services. Generally, a " simultaneous " minimizing costs and risks are not possible if the minimization of risk is associated with costs.

The existence of different definitions for IT management and critique of these definitions clearly shows the blur of IT management and the difficulty to describe the IT management with a catchy and at the same time universal definition. Therefore, it is helpful to break down the complex subject of IT management first into separate parts. The subsequent division into task areas of IT management is an approach to see image. However, there are other ways of sharing that may be useful for the practical implementation of IT management in organizations such as the identification of relevant control objects, such as the specific stakeholders and the specific objectives of IT management.

Functions of IT management

The IT management moves between the IT on the one hand and the customer's IT and the overall organization, which embeds the IT, on the other side. The customers are the beneficiaries of it, while it can be both external customers and to internal customers. The overall organization embeds the IT one as a power range among others. Other performance spaces such as the marketing or production. The overall organization may, but need not, be identical to the customers of IT. For example, the internal IT department of a company, the departments of this company works as a customer and this company also represents the overall organization dar. In another example, a management consultancy, IT services to external clients are provided. The overall organization would be the consulting firm, which is not identical with the customer in this case. It is important to consider both areas separated from each other because the interests are and IT management takes this into account in different areas of responsibility to another.

Core areas of IT management are:

  • The alignment focuses on aligning IT with the needs of the customer and the overall organization.
  • The Enabling dedicated to the fact that IT is not just passively support the departments, but also actively using new technologies enables new business opportunities. Sometimes you speak at a joint consideration of the alignment and the Enabling of alignment in the broader sense.
  • The IT strategy shows where the IT should develop in the future.
  • IT controlling is ready indicators, which are used to control the direction of IT in selected IT strategy.

All parts are connected together. Thus, the IT strategy must take into account the organization's needs for an alignment and Enabling be created and IT strategy must be formulated so that it can be verified using the information of the IT controlling whether the IT moves in the direction of this strategy.

The IT management as a whole must provide the coordination effort to match the following tasks on each other:

IT Service Management

The IT Service Management ( ITSM) describes how IT is aligned to their clients. The IT is as a service provider - resp. Service Provider - understood that there must be a defined and provided with a price performance. The customers can be both external and internal to the customer.

IT Governance, Risk and Compliance Management

The alignment of IT to the overall organization and management of IT through this whole organization is the topic of IT governance. The areas of IT risk management and IT compliance are closely linked to the IT governance; they are often seen as a unit and then referred to as IT - GRC. IT risk management is the collection, evaluation and treatment of risks of IT to the content. IT Compliance deals with the control of compliance with regulations, particularly laws, but also of rules with customers and suppliers.

IT Resource Management

The IT resource management controls the use of resources and personnel of the IT. Operational means are especially the technical component, such as hardware and software. The staff are the people who work in IT. The relationship between IT and the people who work there is now quite varied. While in the past, especially their own local employees worked for the IT, these are now also self-employed and employees of other companies, eg by consultancies. In some cases whole areas are outsourced to other companies and some of the tasks are processed in other countries. To organize these new forms of division of labor for their own IT, is a focus of IT resource management.

IT program and portfolio management

The IT program management brings benefits to the IT service areas, such as application development, networking and innovation consultancy. Within these programs, concrete services are planned and delivered later. The IT Portfolio Management assesses the individual performance in terms of their conformity with the overall situation. Thus, the IT program and portfolio management, the connection of the IT strategy with the actual performance dar.

All tasks are related and are not free from overlapping and evolving. In addition to these task areas, there are also other topics which have a more or less high relevance and which are attributable to IT management more or less, for example, the technical IT architecture management.

Tools of IT management

Various software solutions assist companies in the construction and development of IT management. With their help, the different areas of IT management model and manage.

  • Alfabet: planningIT
  • BOC: ADOit
  • MEGA: MEGA Suite
  • Rimacon: rimacon OmniSuite
  • Software AG ARIS
  • Troux Technologies Troux Enterprise Suite

Qualification measures

The University of Hamburg, since the winter semester 2010/2011 with the consecutive Master's program IT management and consulting for the first time in Germany a specific university training period for the IT management.

The ICN Business School in Nuremberg and offers since the winter semester 2011/2012 Computing Management and IT Management for the Bachelor 's degree program in Business Administration in International Management ( BBA).

A part-time training offers private, state -recognized university school of economics at the consecutive Master's program IT management and information system.

In addition, many other public and private universities offer master's degree programs for IT management and related areas.

IT-Service-Management Corporate governance of information technology
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