Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award ( MBNQA ) is a 1987 law introduced by the U.S. Congress national quality award. It received its name after the late 1987 U.S. Trade Minister Malcolm Baldrige. The price has a very high status among the world's existing quality awards and is personally awarded by the American president.

Cycle

The award is given annually in the following three categories of U.S. companies.

  • Manufacturing companies
  • Service companies
  • Small and medium businesses ( under 500 employees)

Focus

Outstanding elements of the MBNQA are customer satisfaction and benchmarking, with the competitiveness of the company is lifted. Furthermore, playing leadership, strategic planning, process management and business results a crucial role.

Malcolm Baldrige, Jr. Capability Maturity Model Capability Maturity Model Integration ISO/IEC 15504
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