Managed Print Services

Managed Print Service (MPS ) is an approach to control of the individual pressure outputs of companies. All the printers are network printers that can be configured and maintained centrally over the network.

There is the possibility that users control each of the centrally established printer on the network and there retrieve one or more print jobs by entering an assigned PIN in concepts. However, this is dependent on the requirements of customers.

The consumable parts supply is automated so that all printers report automatically when consumables are required.

Many concepts of MPS differ. The manufacturer of MPS are in their performances here very highly variable. A good help which is the best provider offers the Gartner Quadrant. Here all manufacturers are listed by Vision and feasibility.

Managed Print Services (MPS )

Managed Print Services (MPS ) are provided for businesses or institutions by service providers who specialize in printing processes and their infrastructure, such as systems integrators, software vendors, IT service or printing equipment manufacturers. MPS in general sense include the performance of the operation of an infrastructure, ie the monitoring and management of these as part of a fleet management. Professional MPS concepts, however, go much further: they include a preliminary analysis of the infrastructure and document processes, the resulting systematic planning for an optimized infrastructure of hardware and software, its implementation, and then their operations, including maintenance and support.

Background

The companies in Germany spend around 34 billion euros per year for the printing of documents. Depending on the industry makes it out between three and six per cent of the turnover of enterprises. Still can not decide printing costs about 70 percent neither volume printing. Usually the pure hardware costs of a printer or multi-function system ( MFP) are between five and 20 per cent of the total cost of the system. The remaining 80 to 95 percent are divided into direct application-specific consumption costs and indirect costs. Direct costs are usage of toner cartridges, printing cylinders, energy, ink, paper, etc. Indirect costs - about 50 percent of total costs - caused by service, maintenance, administration, training, logistics, disturbances arise etc. Needless high indirect costs by heterogeneous device structures (more expense for use of goods, warehousing, IT expenses, staff training, etc.), support inefficient, poor conditions of purchase, decentralized purchasing, uncoordinated consumables management, high administrative effort or above average interference from legacy systems.

Benefit

MPS makes the print infrastructure and the total cost in a transparent company and developed on this basis optimized printing processes. Their cost can be reduced by up to 30 percent. The use of additional software in an already optimized system landscape allows further efficiency gains in the field of document management. These range from simplified or automated digital document processes via electronic filing to the complete automation of business processes.

Phases of a professional MPS concept

Analysis of current state

The stock and process analysis is the basis of MPS project. Its quality determines the fit of the company's specific needs determination. Flow into it i.d.R. a:

  • Existing printers and multifunction systems: technical characteristics, utilization, locations
  • Existing processes for these systems, eg Pressure behavior of employees at work and at central pressure Islands
  • Commercial data: purchasing, leasing, support contracts

Definition of optimal target state

The analysis leads to a specific requirement determination with the description of a tailored system equipment for all divisions and locations. This Improvement Plan may, inter alia, include the following elements:

  • Number and types inserted systems and related services and consumables
  • Creating a building or room plan with determination of location and scope, and default billing mode of each system
  • The main driver management and automated order processes
  • To optimize use of additional software solutions to data security (authentication, follow-me -Print, etc.) and work processes

After the optimization rule is a significant consolidation of the growing company in the print infrastructure, ie fax, recorded scanner and printer. In addition, reduced operating costs and increased efficiency are the result.

Commissioning of the new structure

After the roll-out, delivery and installation of hardware and software and the training of users the current function monitoring and controlling the system environment in normal operation takes place. Many MPS providers only include the operation in their MPS concept. The share of external services in the operational phase is held in a Service Level Agreement (SLA). This can include:

  • Establishment of a help desk
  • Automatic fault message
  • Mode of delivery of consumables and spare parts
  • Update and upgrade agreements on hardware and software
  • Regular status reports and meetings in order to eventually make further optimizations can
  • Digital printing
  • Network Technology
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