Order to cash

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In Order to Cash (OTC) is the process in an enterprise of the order until payment is received. This process is very comprehensive and sub-steps are usually defined within the company individually.

Part process for OTC in the process variant material are

  • Order system
  • MRP run ( follow-up processes of the MRP run, the processes PTP: Purchase to Pay or MTS: Make to Stock to be)
  • Availability check (also: ATP - available- to-promise )
  • Sending an order confirmation
  • Create the delivery documents and Kommissionierungsunterlagen
  • Picking and Packing of Materials
  • Shipment of materials
  • Accounting including revenue update to the accounting
  • Receipt of payment

Sub-processes for OTC in the process variant service are

  • Order system
  • Resources and resource use planning
  • Sending an order confirmation
  • Provide the agreed service
  • Accounting including revenue update to the accounting
  • Receipt of payment

Upstream processes of OTC, for example, customer acquisition, downstream of the dunning process and the handling of complaints.

  • Business Process Management
Purchase order Available-to-promise
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