Self-service

The term self-service ( SB) is a phenomenon in services referred to in the operation, which was formerly carried out by staff, is for the purpose of cost reduction, time savings or improved availability carried out wholly or partly by the customer. This machine also preferably be used. The term can also be used for areas where an operator has never taken place by staff.

Examples:

• Retail
• Self-service restaurant, where the food and drinks are compiled and paid in a central checkout area by the customer.
• Machines Restaurant is an area in filling stations or motorway service areas, in the vending machine for coffee, eatables are set up and the like.
• Self-service checkouts (English: Selfcheckout system ) are systems in which the customer acquired and paid for the purchased goods themselves. These are so far ( July 2009) only sporadically in large supermarkets and department stores ( IKEA ) to be found.
• ATM, Vending Machine, Kiosk Systems or information terminals are used to carry out financial transactions, from and pay in cash, issue tickets or stamps or display or print information such as bank accounts or maps.
• Gas stations in many industrialized countries
• Hotel staff without

Gallery

Self-service in the Kaufhof in Bonn 1962

Self-service center of a savings bank