Simyo
The simyo GmbH is one of the first mobile discounter in Germany. Simyo uses the E- Plus network.
The company was founded with its headquarters in Dusseldorf in May 2005 by a four-member team led by Rolf Hansen, the former manager. It involved first E -Plus with 90% and the simyo management with 10%; on 3 January 2007 was E-Plus, the full acquisition of Data protection known.
Simyo does not have a wireless network, but acts as a mobile service provider and uses the network infrastructure of the parent, but does not explicitly and as its subsidiary brand. The sale of SIM cards and the services available via the Internet or via an Order Hotline. The advertising emphasizes the no-frills nature of this concept about by the slogan " Because simple is easy easy ."
History
In July 2005 Simyo offered a tariff of 19 ct / min. - In all networks. The provider mobilcom initially tried to stop the distribution of Simyo with an injunction, as E-Plus have other providers not granted the same conditions and these not informed about the launch of the Simyo offer. The Federal Network Agency (formerly Regulatory Authority ) decided the dispute on 12 July 2005 in favor of Simyo, and justified this by saying that it is Simyo [ IN QUESTION ] not only to a new deal, but a product innovation: Due to their commercial, technical and sales design, forgo costly, now the usual comfort features, it differs in essential details of conventional prepaid offers.
The success of a pioneer Tchibo had (in cooperation with O ₂) and the market entry Simyos early 2005, mid-2005, several similar offers from other low-cost carriers and a general price decline in the German mobile market result.
Although Simyo not the first mobile discounter on the German market - as early as October 2004 O ₂ was the first mobile discounter offered in cooperation with Tchibo with an around- the - clock rate - Simyo is awarded, with his concept of a general price decline in the German mobile market ushered to have. After the successful launch of Simyo more than 15 other mobile discounters were founded, of which at least seven in the network of E-Plus.
In February 2007 Simyo ushered in a new round of price for data transfers at the NoFrills providers. Since 1 June 2007 Simyo offers access to the UMTS network. New customers will receive a UMTS SIM card, existing customers can reorder fee. Since October 2007 Simyo offers under the name " Data protection Flat" for a monthly flat rate calls to the German fixed network and to Simyo participants. Since November 2008 Simyo also offers a data plan, be in the flat fee is charged within 30 days of the data volume by 1 GB. In June 2011 Simyo been added to the tariff option EU Internet Package 50. This can be in more than 55 countries worldwide mobile internet connect.
At the end of 2010 Simyo counted 1.32 million customers.
Data protection abroad
Data protection is distributed both in the other mobile network E-Plus 's parent company KPN Mobile in the Netherlands and Belgium (BASE ) and in Spain ( Orange ) and France ( Bouygues ) with similar " no-frills " offerings.
Tariff
Simyo offers a collective: the Simyo unit tariff. The former collective Simyo Basic is still valid for existing customers; a one-time fee (5 € ) this may change in the tariff Simyo Basic in the uniform tariff. A change from the standard rate after Simyo Basic is not possible.
In Simyo uniform tariff can book the following additional tariff options a customer:
- The tariff option Flat Internet
- The tariff option Flat SMS
- The tariff option Flat landline
- The tariff option Flat Data protection
- The tariff option costs € 39 stop
- The tariff option EU Internet Package 50
The collective Simyo Basic Book of the tariff option Flat SMS is not possible. Flat landline and Flat simyo are here in the tariff option Flat Data protection & landline contain bundled.
Since 1 November 2010, the unit rate includes a stop costs. Here, after reaching a full charge of 39 euros in costs stop month will be charged, no other fees for domestic calls and SMS to all networks and data connections. Not included in the cost of stopping compounds and text messages to special numbers. Also, the charges for tariff options will not count against the 39 euros. New customers will receive the cost Stop Existing customers can add book him in the uniform tariff. In addition, can be booked if required a data packet from one gigabyte. The collective Simyo Basic it is not available; this, a change in the uniform tariff is first necessary. In January 2014, the activity window has been significantly shortened. Prepaid customers Simyo must conform to the new terms and conditions have executed at least once an action within three months, otherwise the company may terminate the cards.
After Simyo like most other Mobilfunkdiscounter long time focused only on prepaid contracts, the company has introduced the so-called Simyo - unit rate in a postpaid variant on 1 September 2008. This variant, however, be treated with caution, since a change back to prepaid is not possible and so far the cost of stopping does not work properly in the postpaid option. Since 2012 Simyo offers a Allnet Flat on invoice, which is based on the range of Yourfone.
Customer Service
In order to improve its customer service Simyo has launched the Simyo godfather to life in the summer of 2008. These are customers who voluntarily answer the questions of other customers. The sponsors have the benefit that they established if the questioner is a prospective, if the questioner ordered a Simyo card, the Referral Bonus as a credit for your own SIM card obtained ( this bonus water varies from 5 and 10 euros ). For questions from existing customers, there is no compensation. The sponsors can tell if it already is a customer or a prospective basis at most of the question. The Press on the new system are often very critical. Maybe Simyo just wanted to build a cheap support, because the answer seekers are always referred to the sponsors and find only indirectly the direct contact details of Simyo. Initially, there were 300 patrons. Over the years, their number has been reduced to about 40 ( the exact is unclear, as each sponsor can set its status to inactive individually, if he wants to just get no questions ). After more than three years, the patent system should be restructured. It should again be an embassador be included for the first time and the system should be revised total. This reform, however, is largely failed. As good as no new sponsor has become active, inventory godparents have their employees set frustrated due to the changed Incentivierungsmodus.
Currently Simyo works according to his own statement on a new reform of the patent system.
Furthermore Simyo does on Twitter and Facebook help with customer problems. Data protection is to be young and fresh brand for some time uses social networks to get in touch with customers. For more information on Simyo, the actions and support can be read also in the Simyo blog. Also there you will find the help seekers Council of customers and Simyo. In April, however, the support on the Internet forum telephone meeting was set for the time being.