SIPOC

Supplier 1

Supplier 2

...

Input variable 1

Input variable 2

...

Process Step 1

Process Step 2

...

Results 1

Result 2

...

Customer 1

Customer 2

...

SIPOC is a Six Sigma tool for the Define phase, which is used in lean management.

The acronym SIPOC stands for the column name of the SIPOC diagram.

Purpose

A SIPOC diagram visualizes the snapshot of a process.

SIPOC can be used to detect an overall process at the beginning of an improvement action or improvement project. In addition, SIPOC can also be used to clear delineation of processes in process chains. The output of a process is in this case to the input of another process.

Some authors recommend filling the table from right to left to a customer-oriented view to support. In a brainstorming session, the content is often collected without this restriction.

Content

Example

The example describes the preparation of a cup of tea.

Teelieferant

Utilities

Water utilities

Teabag

Sugar

Water

Cup

Water heater

Current

Boil water

Fill with water and tea bags into the cup

Let stand 5 minutes

Remove tea bags

Put a teaspoon and sugar on the saucer

Cuppa

Spent tea bags

Tea drinkers

Dustbin