Electronic business

E -business ( according to Duden ), also eBusiness ( in international texts ), is the integrated execution of all automatable business processes of a company with the help of information and communication technology (ICT ). The term e-business is with the exception of protected compositions freely usable.

  • 2.1 Special procedures 2.1.1 Minimization of working with paper documents
  • 2.1.2 Optimization of Customer Care


The term e-business has become a generic term which is used in a variety of brands. He is variously interpreted broadly and often uses misleading.

IBM had made the term in the 1990s with advertising campaigns popular and there uses the spelling " eBusiness". IBM defines the term as " redesign of strategic business processes and addressing the challenges of a new market, which is increasingly characterized by globalization and knowledge-based. " The strategic business processes include the entire value chain and the relationships of a company with its partners a. This description of the e-business concept allows a specification of the " redesign " open and also the means by which e-business is to be realized, although the term itself suggests a reaction by electronic, ie information and communication technology.

Furthermore Thome eBusiness defined as "integrated execution of all digitalizeable components of economic processes ". This definition of eBusiness establishes a relationship with ICT technology ( digitalised ) and specifies the required IBM redesigned by the integrated design of economic processes. Thome therefore understands by the media-, computer-based and automated processing of information in economic processes.

The term " economic processes ", however, includes an economic processes with that are not object of observation, according to Thome when he defined to ensure that all efforts are meant, in which economic agents assign goods for consideration.

Due to the two main meanings of the noun "Business" also has two meanings for the term can be derived " eBusiness".


For one, it means trade, so the process of buying and selling of goods. In this sense, the translation of " eBusiness" would read " E-commerce " and " economic processes " refers to market transactions. This is also the meaning of the definition presented by Thome.

Electronic collaboration

Electronic companies

With eBusiness business within the meaning of Companies is meant so that a translation can also be " Electronic Business " or "electronic business ". "Economic Processes" then refers to the totality of the business processes that include the leading and following market transactions. This definition follows the idea presented by IBM eBusiness.


Also the statement used by Thome digitizable components is inaccurate, since it refers only to the structural level of integration in the automation and excludes the automation of behavioral level. The term " digitalised " should be replaced by " automated " in relation to information and communication technologies, as thus the structural and behavioral factors are involved. Moreover, by the term " automated " clear that the restrictions efficiency and technical feasibility must be met in order to map a business process by eBusiness can.


Thus, eBusiness means " the integrated execution of all automatable business processes of a company with the help of information and communication technology."

This definition shows that e-business impact firstly on transaction costs through the integration of business processes as well as on the processing time and transmission costs through automation. Since integration but first takes place on the organizational side, and these can then be automated with the help of information and communication technologies, to the extent technically feasible, is a successful implementation of e-business to organizational changes, such as process, the tasks and the data integration, bound. Thus eBusiness can generate the potential for success, but they can be accessed only by the restructuring of organizational processes.

The implementation of the e-business concept

To carry out all automatable business processes of a company, use is made of numerous aids.

Special processes

Minimizing the work with paper documents

  • Digital Inbox: All incoming mail is scanned and in digital form (usually via PDF) sent to the respective employees and departments.
  • Digital Outbox: mail, which must be sent in paper form is printed and shipped from a central location.

Optimize customer care

  • ( External ) Call center are used for customer service, so that the requests are already available as an electronic memo.
  • Defined customer queries will be answered automatically.

Used software solutions

The following software systems are used in e-business, inter alia:

  • Document Management Systems (DMS )
  • Groupware systems
  • Enterprise Resource Planning ( ERP)
  • Digital Office Systems ( DOS)
  • Production planning and control systems (PPS)
  • Workflow management systems ( WfMS)
  • Enterprise Content Management Systems ( ECMS )
  • Portals
  • Shopping Apps