Etiquette in technology

Under the netiquette ( also netiquette written, a portmanteau word from English net for the " net" and the French etiquette for the " Rules of Conduct " ) refers to the good or adequate and respecting ( respectful ) behavior in the technical (electronic) communication. The term originally described behavior recommendations on Usenet, but it is now used for all areas in data networks. When considered by many network participants as useful netiquette no legal relevance has usually. Aspects of netiquette are frequently controversial. What (yet ) is accepted in the network as a good interaction with each other, is very different and depends on the participants within the communication system from where it is in the hands of the respective owners / managers to specify the nature and extent of netiquette to monitor compliance and violations, if necessary, to sanction by exclusion of participants negative. There is no uniform Netiquettetext, but a variety of texts and specifications.

Topics

The aim of Netiquette is a pleasant as possible for all participants of communication. A network in this document is widely recognized as RFC 1855 Some examples of widespread rules.:

Forums, Usenet

The first and fundamental recommendation of Usenet netiquette is:

" Never forget that on the other hand, human beings here! "

Individual recommendations of netiquette are sometimes criticized to post about the demand for a real name, according to which it applies in the German Usenet as rude, under a false name (code name or pseudonym). In many forums, and to some extent on Usenet this recommendation has declined in importance since around the beginning of 2000. Since then, the anonymous participation in a forum is generally accepted and therefore not critical, especially if it appears desirable or necessary because of the topic or the nature of the discussion.

Caution is advised when using cross-postings. Totally taboo are multi- postings.

People who - sometimes in exaggerated dimensions - voluntarily dedicate the control of Netiquette compliance, often called derogatory Netcops.

In most German forums also the Duzen has established itself as a form of speech. Talks extra politely one that can be understood as an expression of distance. For comparison: In France, for example, is gesiezt throughout. In some other languages ​​, such as English, this problem does not exist or is limited. With the salutation " you" is not directly between "you" and "you" distinction, but very probably by an address by first or last name or Mr. / Mrs. etc.

Chat

In the chat netiquette is to Chatiquette. The anonymity of a chat misled repeatedly participants to statements that they would refrain in non-electronic forms of communication. These range from penetrating Flirt Try and unfriendliness about bullying to insults. To give chatters evidence of appropriate behavior in a chat, many different Chatiquetten were written, but all the most important points are similar: insults, racist remarks and constant bullying apply, for example as undesirable. Also frowned upon is in uppercase or conspicuously enlarged font to write, as this is seen as shouting.

Chat operators are careful most of these items and penalize infringements also, for example, the closure of the subscriber.

Social Media

In 2010, the German Knigge Council has published rules of politeness for social networks.

Telefonnetiquette

In etiquette you will also find instructions concerning the proper telephony, because here the so-called Telefonnetiquette should be respected. In addition to a spacious answering the phone counts above all a friendly voice.

For a good phone conversation following steps are recommended:

• Level 1: salutation ( " Good day !")
• Level 2: Company ( "Here is the Smith Limited " )
• Step 3: Name ( "You speak with John Doe !")
• Step 4: Offer help ( " What can I do for you ?")
• Step 5: Progress of the telephone call ( "I 'm going to connect directly with my colleagues from the customer service." )

Tapeworm messages are undesirable in this case, you should be as short and concise as possible.