Performance Management

The term performance management or English Performance management refers to the management of an organization, which deals with the control of service delivery. Measured and controlled is the time for the provision of services and thereby entering the commitment of resources. As a result, the work done ( power times time) to be evaluated.

Objective of the approaches of performance management is a systematic, multi-dimensional performance measurement, management and control as well as keeping track of various application objects or power levels (employees, teams, departments, processes) with the aim of continuous improvement of individual and corporate performance. In performance management, inter alia, learning effects and employee motivation must be established. Is a performance measurement system for a balanced performance capture as the data base.

All approaches have in common that, in contrast to the heavily criticized accounting and accounting- oriented management tools not only to the analysis, planning, management and control of financial ( = focus on backward-looking ) variables relate, but particularly future-oriented, integrated non-financial variables, thus to enable integrated planning and control of the power and performance of the company. This is usually achieved through a modeling approach which, starting from the current state, the further development of the service processes to the content.

Performance is specified both in the process flow, in the sense of performance, as well as the result to understand. The process- centered performance consideration is the basis of process performance management. In general, a balanced mix of sizes to measure the financial results, the process efficiency, quality, employee and customer satisfaction is required. Therefore be cited as instruments of performance measurement such as the Balanced Scorecard.

Public services

In the public sector ( Public Management ) is the term used since the 1940s to describe a focus on the benefits and effects of government action. Always was and again, for example, tried the allocation of resources to services instead of binding to expense types (so-called performance budgeting ). Special relevance has received the Performance Management with the reform initiatives of the New Public Management.

Non -profit organizations

Performance management has become a non-profit organization in the course of the growing legitimization pressure of existential meaning: If not for making a profit, which purpose is the organization then? And what they actually achieved? Prerequisite for the development of a performance - oriented system is the thinking in outcome-oriented goals. This is followed by the development of so-called cause-effect chains. These represent the logical connections between the resources used and the effects achieved dar. Whether in the areas where a non-profit organization, given the wide range of influences such relationships are detectable at all is debatable. Regardless of the learning process, the performance management in the organization triggers to be observed.

Characteristics

An information technology implementation of methods of performance management is usually referred to as an IT performance management. This also includes the so-called s: Application Performance Management.

The Business Performance Management approach focuses its main attention to the situation of the whole company, as opposed to focusing on individual businesses. The goal is the overall performance of the company to improve. This represents an approximation of the strategic and operational objectives and activities in order to control the performance of a company. The aim is to give those responsible a tool in the hand, to determine the current position of the company and control. Necessary is to determine an appropriate, risk-adjusted performance measure as possible (performance (risk management) ) as a measure of success, the result of a scale (eg expected value of profits) and a measure of risk can be derived (eg, standard deviation of the profit ). In value-based management concepts is often based on the Economic Value Added or directly use the value of the company as Perormancemaß. The aggregate risk volume is thereby mostly recognized over the risk-adjusted cost of capital.

Operational Performance Management is to approximate the various lines of business within a company in order to improve the common business goal. This is achieved in that the operational processes of the business segments are optimized.

Marketing Performance Management is a specialization of performance management in marketing. It focuses on the marketing performance, effectiveness and their return on investment.

Accruals

The general concept version of performance management must be distinguished from the narrower definitions such as performance appraisal or 360 degree audit. These methods is the pure performance evaluation of a person in a past performance period (eg, fiscal year) in common, but not the immediate focus on performance improvement of a group in terms of performance enhancement.

Performance Management degree program

Programs for performance management are previously offered part-time MBA in the form of the Professional School of the University of Lüneburg and the University of Ludwigshafen.