Desktop sharing
Screen sharing or desktop sharing involves the transfer screen images from a computer to one or more other computers. Thereby giving the impression of being right in front of the remote computer for users on remote computers.
Appropriate software can be found in both the corporate and the private sector, may differ in their functionality but strong, which is why a categorization or clear distinction is often difficult.
- 2.1 Selection in comparison
- 3.1 Site Monitoring
- 3.2 co-browsing
- 3.3 Application Sharing
Applications
Coordination of work
When working across distributed locations more participants by means desktop sharing can work together on documents or present ready content. In this area, the art, however, is confronted with more efficient alternatives. For example, the service Google Drive enables decentralized work on collaborative projects as well as communication is preferably implemented via conference calls and instant messaging.
Remote access
To that extent has the appropriate software with advanced functionality, remote access is possible. In this case, the remote computer or server remotely, without having to be on site. This concept is very small as well as large companies and the industry.
Support
The support is the largest application area of the desktop sharing concept. In the private sector this variant of help seeking is mostly used but very late, that is, only if the usual and simple offers of help (FAQ, Internet forums, chats or screencasts ) have been exhausted. Mind is a support via a desktop sharing program only possible if both participants have the program installed, which precludes a meaningful assistance in case of hardware or network problems.
Software
In Unix systems and Windows Version 2000 desktop sharing is already integrated system side. A disadvantage of these integrated solutions is the restriction to the specific operating system. The operating system independent desktop sharing enables the open source software Virtual Network Computing. For Internet connections, it comes with VNC but partly to problems with firewall settings. A solution to this offer systems that provide the data stream as a server, such as the open source systems ffserver or CRTMPServer and various products of commercial vendors. The popular free and commercial screen-sharing server systems used here the protocols RTMP and HTTP.
Selection compared
This selection is only a rough overview of services selected software. Most products are available in many different price and performance points. Therefore, it may be that differ from the actual data here.
Specializations
There have evolved with time methods for special areas, each supported by customized software.
Website monitoring
Subsite - monitoring refers to the live monitoring of websites, such as offered by live support systems for active support for the site visitors. In monitoring customer service representative can determine visitor activity on the page, start a conversation (chat ) and if necessary help in filling out forms.
As the account manager looks the same as the customer, website monitoring offers many opportunities in the support of a site's visitors. In contrast to the remote access but only for page content and activities of visitors to the site can be determined.
Co-browsing
Cobrowsing or co- surfing is the shared browsing of the World Wide Web on two or more computers. This navigation can be done eg by a synchronization of the browser. The common surfing for example, supports the provision of information and easier search pages.
By special push-in functionalities which pages can be displayed directly without the intervention of the partner. In the context of live - support systems they support account manager or supporter in the care of clients. The sale can be made via the co-browsing products or additional information.
Other examples of co-browsing are some students who will work with an online tutor learning content, business partners who view web presentations, or chatter, which to exchange information about their stay in the Internet by URL dispatch.
Application Sharing
The terms application sharing, application distribution or English application sharing denote an addition to the audiovisual conference.
These programs, data or objects from two or more parties can be used simultaneously by the mutual access is provided to a PC or the joint work on a computer. The application sharing can be done passively (presentation, viewing objects ) or active, when in fact, several parties are actively working on an applications ( tele-cooperation ).
Typically, a computer system the application is ready ( this system is called a host), while one or more other computer systems to access it (clients). A typical example is collaborative editing of a document between the two, which are located at different locations.