Order fulfillment

Fulfillment ( British English Fulfilment, "fulfillment" ) is all the activities that are used after the conclusion of a contract of delivery to the customer.

Above all, this:

  • Order acceptance
  • Warehousing
  • Picking
  • Packaging
  • Franking
  • Shipping
  • Invoicing
  • Reminder
  • Value Added Service

In addition, fulfillment can be seen as a building block of positive Maintenance of customer relationships. Especially through the activities:

  • Returns management
  • Supply of spare parts
  • Repair
  • Disposal
  • Customer Care

Fulfillmentaufgaben are usually taken by specialized ( depending on the industry and market ) logistics service providers. The notion of fulfillment emerges mostly in the context of B2C activities (but also in the B2B sector, in which case the core logistics tasks are in the foreground ) and e-commerce on. In this case, the logistics service provider takes care of all those tasks which are performed upon placing an online order. The operator of the online shop, so to speak, these outsourced (for him rather less added value ) tasks to the specialists. We therefore speak from the Business Process Outsourcing or even a " worry-free logistics ". In the context of e -business transactions also referred to as e-fulfillment.

Large known fulfillment service are Amazon, arvato, DHL, Fiege, Hermes and Kuehne Nagel.

  • Distribution Logistics
  • Direct Marketing
Purchase order Returning Electronic business Arvato services
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