Sykes Enterprises

Sykes Enterprises is a leading global provider of customer contact management solutions and services in the field of Business Process Outsourcing ( BPO). As a global company Sykes Enterprises has specialized mainly in the telecommunications, financial services, healthcare, technology and transportation and leisure industries.

In 2010 the company the " Recognized Innovator Award" for technical services for its online support community solution ..

Sykes Enterprises offers its service in 69 locations in 20 countries in 30 different languages. Structurally, Sykes Enterprises is divided into two distinct regions: EMEA (Europe, Middle East, Africa ) and the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim ).

Company History

Awards

• Product of the Year ( for online support communities)

• Recognized Innovator Award ( for online support communities)
• Excellence Award in Human Resources and Customer Satisfaction
• Excellent Award for Human Resources - Costa Rica Industry and Commerce
• SPPA STAR Hall of Fame - Software Support Professionals Association
• SPPA STAR Award for sustained performance ( 3malige Award ) - Software Support Professionals Association
• SPPA STAR Award High Call Volume - Software Support Professionals Association
• Technology Fast 500 - Deloitte & Touche ( 3malig )
• Six-time Information Technology Partner Award - Monsant
• Entrepreneur of the Year - Ernst & Young

• International Business of the Year - Evening News Business Excellence Awards
• China Best Outsourcing Call Center Service Providers - China Call Center & CRM Association

Sykes in Germany

The SYKES EMEA organization (Europe, Middle East and Africa) provides in over 22 contact centers and approximately 5,000 employees in the language of each desired individually tailored to customer needs Business Process Outcoursing services. 1997 Sykes Enterprises increases with the acquisition of existing contact centers in the German market. 2011 Sykes Enterprises operates in Germany four contact centers in Berlin, Bochum, Pasewalk and Wilhelmshaven with a total of over 2,000 employees and a project office in Frankfurt am Main. The Germany, Austria and Switzerland business unit is combined in the Sykes Enterprises corporate structure as Central Europe (CE) Area.