Salesforce.com

Salesforce.com is an international provider of cloud computing solutions for businesses. The company is headquartered in San Francisco, California provides business applications for companies to rent over the internet. Salesforce.com is a provider of Software as a Service and Platform as a Service and is mainly specializing in customer relationship management (CRM ) for businesses of any size. The products and services of salesforce.com are multitenant. The products from salesforce.com to help companies also to link employees, customers and products in the age of the social web - towards social enterprise.

Company History

Salesforce.com was founded in 1999 by former Oracle manager Marc Benioff, the current CEO. He sat around the concept of providing business applications over the Internet. Today this is known as cloud computing or software as a service. Marc Benioff himself calls it the "The End of Software". With a turnover of around three billion U.S. $ and more than 100,000 customers, salesforce.com is one of the fastest growing companies worldwide.

Headquartered in San Francisco, with salesforce.com regional offices in Morges ( EMEA ), Singapore ( Asia - Pacific). The German branch offices located in Munich. The company offers its services in 16 different languages ​​.

Acquisitions

The following companies were acquired by Salesforce.com:

• Edge Spring (June 2013) - business intelligence and analytics software provider
• ExactTarget (June 2013) - Customer Relationship Management (CRM ) Software
• Rypple (December 2011 ) - Human Capital Management ( HCM) software
• Model Metrics ( November 2011) - consulting for mobile and social cloud applications
• Assistly (September 2011) - provider of customer service help desk applications
• Radian6 (March 2011) - provider of social media monitoring
• Many Moon (February 2011) - Developers for Apps
• Dimdim (January 2011) - web conferencing platform
• Heroku (January 2011) - programming platform for Ruby -on-Rails
• InStranet (August 2008) - Technology for Salesforce Knowledge

Products and services

Salesforce.com offers companies web-based business applications as a service over the Internet, which should bring benefits in terms of time, cost and safety of the software installed with it. These enterprise solutions include multi-tenancy.

Sales Cloud, for customer relationship management

Salesforce.com provides customer relationship management, web-based solution " Sales Cloud ". Users can access and edit on your PC or mobile devices such as smartphones customer information and orders.

Service Cloud for customer service

The Service Cloud, for customer service is a product that includes in addition to traditional varieties such as telephone, e- mail or letter also online forums and social networks in the service. These networks are integrated into the Service Cloud and enable business to consumer discussions on social networks participate.

Salesforce Chatter for collaboration in enterprises

Salesforce Chatter is based on the principle of Facebook. Internal company communication can regardless of location via mobile devices such as BlackBerrys, Apple iPhones or other smartphones done. Salesforce Chatter has functions similar to Facebook: Employees can create user profiles, join groups and individuals, projects or documents on which they are working on " follow ". You will be informed via real-time feeds of status updates.

Force.com

Force.com is a software developer and operating platform from salesforce.com. It enables developers to develop and operate the infrastructure of salesforce.com is used business solutions. In Force.com, among others, the following tools are integrated: the Java programming language similar to Apex, various development tools such as Visual Force for the development of GUIs and methods such as user management, data management, workflow, and reporting. For customizations and integration of salesforce.com solutions into existing IT environments and to other systems are more developer tools are available, including:

• Visualforce
• Force.com IDE plugin for Eclipse

AppExchange

Additional on-line applications can be tested and used by salesforce.com or partners on the AppExchange, the marketplace for enterprise applications. On the AppExchange in 1120 (as of January 2011) have been programmed applications that are available for some of them free, some available for a fee.

Examples of on -demand solutions from other vendors, which are available on the AppExchange:

• Salesforce Integration for SAP, Pervasive Software ( ERP software ), offered in Germany of mind square
• Salesforce integration with other applications such as SAP, Oracle, legacy applications & Co. with Magic xpi Magic Software
• Informatica Integration Pack for Salesforce, Informatica ( ERP software )
• CODA integrator for Salesforce CRM, CODA (Financial Management )
• NetExam 1.02 MediaDefined (partner training)
• Ribbit for Salesforce, Ribbit (mobile -device solution)
• Job Science Talent Central, Job Science ( Staff Recruitment )
• STAR FACE Telephony Connector ( Integrated Telephony salesforce )
• SKYVVA Integration Suite to integrate Salesforce with SAP, Infor, Abacus, including (native Force.com application)

Database.com - web-based database

Database.com is designed for cloud computing database for businesses. Database.com supports all programming languages ​​, platforms and devices. It combines characteristics of databases for business applications ( eg user management, security down to field level, triggers, stored procedures, authentication and powerful APIs ) with cloud computing applications. Database.com is scalable in real time.

Heroku - Ruby platform-as -a-Service

Heroku is a Ruby application development platform for social and mobile cloud applications and provides libraries for the programming available. Heroku was founded in 2007 by application developers and enables programming of social applications for, inter alia, Facebook, which allow real-time access.

Radian6 - Social Media Monitoring Platform

Radian6 is a social media monitoring and listening platform, which was founded in 2006. The products of Radian6 include a monitoring platform that can track and analyze their involvement in social networks with the company, as well as a platform, they connect with individuals and communities on the online.

Do.com - social collaboration platform

Do.com is an Internet -based social collaboration application that combines modern with social tasks or task management features. It was designed for the use of individuals and in groups. The app supports HTML5, is programmed in Ruby on Rails and provides an open API for developers.

Awards

The following awards salesforce.com has received (selection):

• Forbes World's Most Innovative Company 2013
• Ethisphere Institute, 2011 World 's Most Ethical Companies
• Fortune 100 Best Companies to Work For in 2009, 2010, 2011, 2012, 2013
• Fortune ranking: 100 Fastest - growing companies in 2010
• Salesforce.com is the first cloud provider with the TÜV seal of approval " Certified Privacy Cloud Computing V1.0 "
• Gartner Magic Quadrant for Sales Force Automation, 2012 - " Leader", 2011 - " Leader", 2010 - " Leader", 2009 - " Leader", 2008 - " Leader", 2008 - " Leader"
• Market leader in CRM 2013
• CODIE Software & Information Industry Association Codie Award for Best CRM, six times in a row, 2002 - 2007
• Codie Award for Best On -Demand Platform, 2007
• The Wired 40, three times in a row, from 2005 to 2007 (7th in 2007)
• Forbes Top Ten Disrupters, 2006 - 2007
• Forbes 25 Fastest Growing Tech Companies, 2007 ( 3rd place)
• CRN Top 25 Tech Breakthroughs Of All Times, 2007 (SaaS )
• Business Week Top 100 Most Innovative Companies, 2006 ( No. 79 )
• CRM Magazine Market Leader, in the categories of Enterprise CRM (CRM for companies), Midsize CRM (mean CRM solutions ) and Sales Force Automation ( Sales Force Automation ), 2006
• Forbes Top Ten Disrupters, 2006
• Harvard Business School Association of Northern California, Entrepreneurial Company of the Year, 2005

Foundation

Salesforce.com supports youth development programs in particular about the Salesforce Foundation. The Salesforce Foundation is based on the so-called 1/1/1 model. This means that companies provide 1% of its resources to charitable projects. 1 % of the time, which corresponds to six paid days off of employees to support charitable projects. 1 % of products provides Salesforce.com non-profit organizations free of charge. And 1 % of equity flows, for example, to communities, to give them financial resources at hand. Many companies, such as Google have adopted this 1/1/1 model to their corporate culture.